E-commerce
Guide shoppers from product enquiry to repeat purchase, on the app they already use every day.
New shopper
Automation active
Do you have this in a medium?
16:40Yes, medium is in stock. Would you like me to add it to your cart?
16:40Yes please
16:41Built around how e-commerce businesses actually work.
Turn product enquiries into orders, recover abandoned carts and keep customers updated after checkout.
Product & catalogue
Help shoppers find and choose products without leaving the chat.
- Catalogue shared directly inside the conversation
- Answers to stock and specification questions
- Recommendations based on what the shopper described
Cart & checkout
Move from interest to paid order in the same thread.
- Items added to cart during the conversation
- Secure payment links from your existing provider
- Abandoned cart reminders after a set delay
Post-purchase
Keep customers informed and bring them back for the next order.
- Order confirmation and delivery updates sent automatically
- Feedback requested after delivery
- Repeat-purchase reminders based on order history
What this looks like in a real conversation.
Each of these is a real message a customer receives, and the moment that triggers it.
Looking for something specific? Tell me what you need and I'll find it for you.
10:00Product discovery
Answer product questions instantly and share catalogues in the same thread.
Runs when a shopper opens with a product question
You left the linen shirt (size M) in your cart. Still want it? I can hold it for you.
10:00Abandoned cart recovery
Follow up when a shopper leaves items behind at checkout.
Fires a few hours after checkout is abandoned
Your order is out for delivery and should arrive with you today.
10:00Order & delivery updates
Answer 'where is my order' before it's asked.
Fires automatically at each delivery milestone
It's been a month since your last order, here's 10% off if you're ready to restock.
10:00Repeat purchase
Bring past customers back with a relevant, timely nudge.
Timed to the customer's typical reorder cycle
A typical automated journey.
What this can look like for a e-commerce business.
A representative scenario, not a real customer, showing how the pieces fit together in practice.
Setting
An online fashion retailer selling across the UAE and Saudi Arabia.
Challenge
Customer questions about sizing and stock arrived across Instagram, email and WhatsApp, with no shared view of who had replied to what, and checkout abandonment had no follow-up at all.
Approach
- Moved all customer conversations into a single WhatsApp inbox
- Automated stock and sizing questions using the product catalogue
- Added an abandoned cart reminder triggered two hours after checkout
Outcome
Fewer repeated questions reaching the support team, and a consistent follow-up on every abandoned cart instead of none.
Every plan includes a shared inbox and workflow builder
The capabilities on this page aren't a separate e-commerce product, they're the same Botmatrics platform, configured around your customer journey.
Ready to bring WhatsApp automation to your e-commerce business?
Book a demo and we'll walk through how Botmatrics fits your specific customer journey.