Retail
Bring in-store service and online convenience together in a single WhatsApp conversation.
Store enquiry
Automation active
Is the blue jacket in stock at your Mall of the Emirates store?
12:05Yes, we have 2 left in medium at that location. Want me to reserve one for you?
12:06Built around how retail businesses actually work.
Connect in-store and online experiences with one conversation thread per customer.
Store & stock
Answer the questions that usually mean a phone call to the store.
- Stock and availability checks by location
- Store hours and directions on request
- Reservation of an item ahead of a visit
Campaigns & loyalty
Turn ad clicks and repeat visits into ongoing conversations.
- Click-to-WhatsApp campaigns from social and search
- Offers targeted to customers who've already engaged
- Loyalty updates sent to tagged repeat customers
In-store support
Handle after-sales without customers needing to return in person.
- Exchanges and returns started in conversation
- Full purchase history visible to any staff member replying
- Escalation to a store manager when needed
What this looks like in a real conversation.
Each of these is a real message a customer receives, and the moment that triggers it.
Yes, we have 2 left in medium at that location. Want me to reserve one for you?
10:00Stock check
Let customers check availability at their nearest store.
Runs when a customer asks about a specific item
Thanks for reaching out from our ad! What are you looking for today?
10:00Click-to-WhatsApp ads
Turn an ad click into a direct conversation instead of a landing page.
Starts the moment someone taps the ad
As a returning customer, you get early access to our new season, 24 hours ahead.
10:00Loyalty offer
Reward customers who've already shown interest in your brand.
Sent to contacts tagged as repeat customers
I can start that for you. Which item would you like to exchange, and for what size?
10:00Returns & exchanges
Start a return without a trip back to the till.
Runs when a customer asks to return an item
A typical automated journey.
What this can look like for a retail business.
A representative scenario, not a real customer, showing how the pieces fit together in practice.
Setting
A regional footwear chain with stores across three cities.
Challenge
Each store handled customer messages separately on personal phones, so stock questions and reservations often went unanswered outside working hours.
Approach
- Set up one WhatsApp number per store, all visible in a shared inbox
- Automated common stock and hours questions
- Added click-to-WhatsApp buttons on social ads to capture enquiries directly
Outcome
Faster replies to stock questions and a clear record of which enquiries turned into a store visit.
Every plan includes a shared inbox and workflow builder
The capabilities on this page aren't a separate retail product, they're the same Botmatrics platform, configured around your customer journey.
Ready to bring WhatsApp automation to your retail business?
Book a demo and we'll walk through how Botmatrics fits your specific customer journey.