Hospitality
Make every stay feel personally managed, from booking to checkout.
Guest enquiry
Automation active
Do you have a sea-view room available this weekend?
18:02Yes, we have one sea-view room left for Friday and Saturday. Would you like me to hold it for you?
18:03Built around how hospitality businesses actually work.
Handle bookings, guest requests and reviews with a faster, more personal channel.
Bookings
Answer availability questions instantly, any time of day.
- Availability and rate questions answered in chat
- Booking confirmation and payment link shared automatically
- Group and event booking enquiries routed to sales
Guest experience
Route in-stay requests to the right team.
- Pre-arrival information sent ahead of check-in
- Housekeeping, dining and concierge requests routed automatically
- Escalation to staff for anything requiring a personal touch
Post-stay
Turn a good stay into a returning guest.
- Feedback requested shortly after checkout
- Offers sent to guests for a future stay
- Full guest history visible across the team
What this looks like in a real conversation.
Each of these is a real message a customer receives, and the moment that triggers it.
Yes, we have one sea-view room left for this weekend. Would you like me to hold it for you?
10:00Booking enquiry
Answer availability questions instantly.
Runs when a guest asks about availability
Looking forward to hosting you tomorrow. Check-in is from 3pm, here's how to find us.
10:00Pre-arrival information
Send everything a guest needs ahead of arrival.
Sent 24 hours before check-in
I've passed your request for extra towels to housekeeping, they'll be with you shortly.
10:00In-stay request
Route requests to the right team without a call to reception.
Runs when a guest messages during their stay
Thanks for staying with us! We'd love to hear how your stay went, got a minute?
10:00Post-stay feedback
Ask for feedback while the experience is still fresh.
Sent shortly after checkout
A typical automated journey.
What this can look like for a hospitality business.
A representative scenario, not a real customer, showing how the pieces fit together in practice.
Setting
A boutique hotel with a small front-desk team handling all guest communication.
Challenge
Booking enquiries and in-stay requests both came through the same overloaded phone line, and after-hours enquiries often went unanswered until the next morning.
Approach
- Moved booking enquiries and confirmations onto WhatsApp
- Automated pre-arrival information so guests arrive prepared
- Routed in-stay requests to housekeeping, dining or concierge automatically
Outcome
Guest requests reaching the right team faster, and no booking enquiry left waiting until the next shift.
Every plan includes a shared inbox and workflow builder
The capabilities on this page aren't a separate hospitality product, they're the same Botmatrics platform, configured around your customer journey.
Ready to bring WhatsApp automation to your hospitality business?
Book a demo and we'll walk through how Botmatrics fits your specific customer journey.