Botmatrics
AI Automation

Automate more conversations. Keep humans in control.

AI handles routine questions and assists your team, and hands over to a person the moment a conversation needs one.

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C

Customer

Automation active

What are your delivery times to Abu Dhabi?

13:05

Delivery to Abu Dhabi typically takes 1–2 business days.

13:05

I'd like to order 50 units for my business, can we discuss pricing?

13:07

That's a great fit for our business team, connecting you with Ahmed now.

13:07
Our most powerful automation capability

Set the rules once. Botmatrics handles it every time.

Build conditional automation rules for routing, reminders, escalations and follow-ups, no code required, and every rule stays visible and editable by your team.

Route chat toSales TeamifHigh Intent
Send reminder ifCart Abandonedafter30 Minutes
Auto-reply if message contains“Order Status”
TriggerFeedback RequestifOrder Delivered
Escalate toManagerifComplaint Detected
Send offer if customer taggedVIP Customer
Auto-respond ifAfter Business Hours
Re-engage ifCustomer Inactivefor30 Days
Notify team ifPayment Pending
Send update ifProduct Back in Stock
Qualify lead ifFirst EnquiryfromNew Contact
And many more

AI Automation Engine

The rules behind every automated conversation.

See it on your data
Capabilities

AI as one part of the platform, not the whole product.

Grounded answers, clear limits, and a handover path that carries context to your team.

Knowledge & answers

Answers grounded in your content, not invented.

  • Knowledge base built from your own material
  • Answers drawn from approved sources
  • Handover when the answer isn't known
  • Content updated without rebuilding flows

Intent detection

Understand what the customer is actually asking for.

  • Purchase intent identified in conversation
  • Urgency and frustration detected
  • Language recognised and matched
  • Topic classified for routing and reporting

Conversation handling

Hold a conversation, not a single exchange.

  • Context carried across multiple messages
  • Clarifying questions when a request is vague
  • Arabic and English within the same thread
  • Graceful exit when the customer wants a person

Human handover

AI knows when to stop, by design.

  • Handover thresholds you define
  • Conversation summary passed to the agent
  • Full history attached, nothing repeated
  • Immediate escalation on complaints

Agent assist

Help your team reply faster without replacing them.

  • Suggested replies drafted for the agent
  • Summaries of long conversations
  • Drafts editable before anything is sent
  • Tone and content stay under agent control

Control & oversight

You decide where AI is allowed to operate.

  • Topics AI may and may not answer
  • Review of AI responses before go-live
  • Audit trail of automated replies
  • Automation switched off per topic or team
How it works

Routine questions handled automatically. Complex ones handed over.

  1. 1

    Customer sends a message

  2. 2

    AI handles the routine question

  3. 3

    AI detects high intent

  4. 4

    Conversation routed to a sales agent

Use cases

What AI handles, and what it hands over.

Each of these is a real reply, and the condition that triggers it. The last two go to your agents, not the customer.

Delivery within the UAE usually takes 1–2 business days, and shipping is free over AED 200.

10:00

FAQ automation

Resolve the repeatable questions instantly, at any hour.

Matches known questions against your knowledge base

I've checked, your order shipped yesterday and is due to arrive tomorrow.

10:00

Order status lookup

Fetch a real answer rather than a canned response.

Runs when a customer asks about an existing order

Happy to help. Is this for personal use or for your business?

10:00

Lead qualification

Ask the qualifying questions conversationally.

Runs on new enquiries before routing

That sounds like a good fit for our business team, let me connect you with them now.

10:00

Intent-based routing

Spot a high-value conversation and route it immediately.

Fires when buying intent is detected

Our team is offline right now, but I can help, what would you like to know?

10:00

After-hours coverage

Keep answering when your team is offline.

Active outside business hours

أهلاً بك! كيف يمكنني مساعدتك اليوم؟

10:00

Arabic & English replies

Reply in the language the customer wrote in.

Detects the customer's language automatically

Summary for agent - customer asked about bulk pricing for 40 units, needs delivery before month end.

10:00

Conversation summaries

Give the agent the context before they read the thread.

Generated at the moment of handover

Suggested reply - confirm the 40-unit price, attach the business rate card, offer a call this week.

10:00

Suggested replies

Draft the response and let the agent decide what to send.

Offered to agents inside the inbox

Human handover, by design

AI is built to recognise when a conversation needs a person, a complex question, a frustrated customer, or a high-value opportunity, and hand it over clearly, with the full conversation history attached.

  • Your team decides where AI responds and where it doesn't
  • Every handover includes a summary of the conversation so far
  • Agents can review and adjust AI-suggested replies before sending
By industry

Where AI fits in your sector.

View all industries

E-commerce

Product, delivery and returns questions answered around the clock.

See E-commerce solutions

Retail

Stock, store hours and product questions handled automatically.

See Retail solutions

Healthcare

General service questions automated, clinical queries routed to staff.

See Healthcare solutions

Education

Admissions and programme questions answered from approved content.

See Education solutions

Hospitality

Amenity, check-in and booking questions resolved instantly.

See Hospitality solutions

Real Estate

Listing details answered, qualified buyers routed to an agent.

See Real Estate solutions

Automotive

Specification and service questions handled before a rep steps in.

See Automotive solutions

Financial Services

General information automated, regulated advice always human.

See Financial Services solutions
Limits & oversight

What we won't claim about AI.

AI is a capability inside Botmatrics, not the product itself. Being clear about its limits is what makes it safe to deploy.

Grounded in your content

AI answers from the knowledge base you provide. Where it has no basis for an answer, it hands over rather than guessing.

Not fully autonomous

AI is a layer inside the platform, not a replacement for your team. You define the topics it may handle and where it must stop.

Handover carries context

When a conversation moves to a person, the summary and full history go with it so the customer never repeats themselves.

Not for regulated advice

Automated responses aren't suitable for medical, legal or financial advice. Route those conversations to a qualified person.

FAQ

Common questions about AI automation.

From a knowledge base you provide, your product information, policies and support content. Answers are grounded in that material, and where there's no basis for an answer the conversation is handed to a person.

Yes. You define which topics AI handles and which always reach a person. Automation can be switched off per topic or per team at any time.

Responses are logged so you can review them and correct the underlying content. For sensitive topics we recommend agent-assist mode, where AI drafts a reply and a person approves it before sending.

Yes. AI detects the language a customer writes in and replies in the same language, including Arabic and English within a single conversation.

See where AI fits into your customer conversations.

We'll walk through your current volume and show you exactly what can be automated, and what should stay human.

Book a DemoTalk to Our Team