Restaurant & Café
Turn walk-in questions into bookings and orders, without tying up your phone line.
New enquiry
Automation active
Do you have a table for 4 tonight at 8?
17:15Yes, we have a table for 4 at 8pm tonight. Shall I confirm that for you?
17:15Yes please
17:16Built around how restaurant & café businesses actually work.
Take table bookings, share your menu and keep regulars coming back, all from one WhatsApp number.
Bookings & orders
Take table reservations and food orders without a phone call.
- Table availability answered instantly in chat
- Booking confirmation sent automatically
- Menu shared directly in the conversation for pickup or delivery orders
Service updates
Keep customers informed from booking to table.
- Reservation reminders sent ahead of the booking
- Order-ready notifications for pickup and delivery
- Changes or delays communicated proactively
Repeat visits
Turn a first visit into a regular one.
- Feedback requested after the visit or order
- Offers sent to past customers for quieter periods
- Visit history visible to the team for a personal welcome back
What this looks like in a real conversation.
Each of these is a real message a customer receives, and the moment that triggers it.
Yes, we have a table for 4 at 8pm tonight. Shall I confirm that for you?
10:00Table reservation
Confirm availability and hold a table without a call.
Runs when a customer asks about availability
Looking forward to seeing you tonight at 8pm for your table of 4.
10:00Booking reminder
Cut no-shows with a reminder before the booking.
Sent a few hours before the reservation
Your order is ready for pickup, see you soon!
10:00Order ready
Let customers know the moment their order is ready.
Fires automatically when an order is marked ready
Thanks for visiting us! We'd love to hear how it went, got a minute?
10:00Feedback & return offer
Ask how it went, and bring customers back.
Sent a day after the visit or order
A typical automated journey.
What this can look like for a restaurant & café business.
A representative scenario, not a real customer, showing how the pieces fit together in practice.
Setting
An independent café with a single phone line for both calls and walk-in orders.
Challenge
Phone orders were frequently mis-heard during busy periods, and table bookings taken over the phone had no reminder, leading to no-shows on weekend evenings.
Approach
- Moved table bookings and pickup orders onto WhatsApp
- Added an automatic reminder two hours before each booking
- Sent the daily specials to customers who had ordered in the past month
Outcome
Fewer mis-heard orders, noticeably fewer no-shows on weekend bookings, and a simple way to bring past customers back on quieter days.
Every plan includes a shared inbox and workflow builder
The capabilities on this page aren't a separate restaurant & café product, they're the same Botmatrics platform, configured around your customer journey.
Ready to bring WhatsApp automation to your restaurant & café business?
Book a demo and we'll walk through how Botmatrics fits your specific customer journey.