Travel & Tourism
Support travellers before, during and after their trip, in one thread.
Traveller enquiry
Automation active
Do you have any availability for a 5-night package to Muscat next month?
09:40Yes, I can share two package options for next month. Would you prefer a beach resort or a city stay?
09:41Built around how travel & tourism businesses actually work.
Handle booking enquiries, itinerary updates and traveller support in one conversation thread.
Booking enquiries
Answer availability questions across time zones.
- Package and availability questions answered instantly
- Quotes and itinerary options shared in chat
- Booking confirmation and payment link sent automatically
Itinerary & documents
Keep travellers informed before they depart.
- Confirmations and travel documents sent automatically
- Schedule changes communicated as soon as they happen
- Reminders ahead of departure with what to prepare
Traveller support
Handle in-trip questions without a call centre queue.
- In-trip questions and requests handled in the same thread
- Escalation to a human agent for anything urgent
- Post-trip feedback and offers for future travel
What this looks like in a real conversation.
Each of these is a real message a customer receives, and the moment that triggers it.
I can share two package options for next month. Would you prefer a beach resort or a city stay?
10:00Package enquiry
Answer availability questions the moment they're asked.
Runs on a new package enquiry
Your itinerary and e-tickets are attached. Let me know if anything needs adjusting.
10:00Itinerary delivery
Send confirmations and documents automatically.
Sent once a booking is confirmed
Your connecting flight has moved to 14:20, your itinerary has been updated accordingly.
10:00Schedule change
Communicate changes as soon as they happen.
Fires when a flight or booking detail changes
I've located a nearby pharmacy for you, sending the address and directions now.
10:00In-trip support
Handle traveller questions without a call centre queue.
Runs when a traveller messages during their trip
A typical automated journey.
What this can look like for a travel & tourism business.
A representative scenario, not a real customer, showing how the pieces fit together in practice.
Setting
A travel agency booking package holidays across the GCC and beyond.
Challenge
Enquiries arrived across time zones with no consistent first response, and travellers had no easy way to reach support once their trip had started.
Approach
- Automated the first reply to package and availability enquiries
- Sent itineraries and travel documents automatically on confirmation
- Kept a WhatsApp line open for in-trip support and schedule changes
Outcome
Faster first responses to enquiries regardless of time zone, and a single place travellers could reach for support mid-trip.
Every plan includes a shared inbox and workflow builder
The capabilities on this page aren't a separate travel & tourism product, they're the same Botmatrics platform, configured around your customer journey.
Ready to bring WhatsApp automation to your travel & tourism business?
Book a demo and we'll walk through how Botmatrics fits your specific customer journey.